Privacy Policy

Last updated: 19 August 2026

Who we are

Luna Labs 3D is operated by Amy Mallia trading as Luna Labs 3D in Malta (VAT number MT3280-7829). Contact us at lunalabs3d@gmail.com or +356 7771 8303.

Information we collect

We collect information you provide when requesting a quote, creating an account, placing an order, downloading a product, or contacting us. This may include your name, contact details, billing and delivery address, order details, account information, and messages. Payment providers process payment-card information; we do not receive your full card number. We also receive necessary technical, security, cookie, and usage information.

How we use information

We use information to provide quotes, fulfil orders, deliver digital products, provide support, manage accounts, prevent fraud, meet tax and accounting duties, improve the website, and—where permitted—measure performance or send marketing communications. Our legal bases include performing a contract, complying with law, legitimate interests, and consent where required.

Sharing and transfers

We share information only as needed with service providers such as hosting, ecommerce, payment, delivery, email, analytics, and professional advisers, or where required by law. Some providers may process data outside the EEA using recognised safeguards.

Retention and your rights

We keep information only as long as needed for the purposes above and applicable legal obligations. Depending on the law, you may request access, correction, deletion, restriction, portability, or object to processing, and may withdraw consent. You may complain to Malta’s Information and Data Protection Commissioner.

See our Cookie Policy for details and consent choices.

Contact

For privacy requests, email lunalabs3d@gmail.com. We may update this policy when our practices or legal duties change.