Returns and Refund Policy

Last updated: 19 August 2026

Contact Luna Labs 3D at lunalabs3d@gmail.com or +356 7771 8303 before returning an item. Include your order number and a description or photographs where relevant.

Physical goods

Consumers generally have 14 days from delivery to notify us that they wish to withdraw from an eligible distance purchase, followed by 14 days to return the goods. Items must be returned with reasonable care. Unless the item is faulty or we agree otherwise, return shipping is the customer’s responsibility. We refund eligible payments, including standard outbound delivery where legally required, using the original payment method after receiving the goods or evidence of return.

Exclusions

The withdrawal right generally does not apply to goods made to your specifications or clearly personalised, sealed goods not suitable for return for health or hygiene reasons once unsealed, or other statutory exceptions. This does not affect rights relating to faulty, damaged, or misdescribed goods.

Digital downloads

If you expressly request immediate access to digital content and acknowledge that the withdrawal right will be lost once delivery begins, cancellation may no longer be available after download or access starts. Faulty or inaccessible files will be repaired, replaced, or refunded as required by law.

Faults and damage

Tell us promptly if an item arrives damaged, is faulty, or differs from its description. Keep the item and packaging until we advise the next step. Your mandatory legal remedies remain unaffected.

Refund timing

Approved refunds are submitted promptly, but banks and payment providers may take additional working days to display them.