Shipping and Delivery Policy

Last updated: 19 August 2026

Shipping coverage

Available delivery destinations, services, and charges are shown at checkout or stated in your custom quote. An order can only be shipped to a destination accepted during checkout. Contact lunalabs3d@gmail.com before ordering if you need clarification.

Processing times

In-stock goods are prepared as promptly as reasonably possible. Made-to-order and custom 3D printed items require production time, which depends on the design, material, finish, quantity, and current workload. Any estimate is not guaranteed unless expressly agreed in writing. Digital products are delivered electronically and are not shipped.

Delivery

Delivery times begin after dispatch and are estimates unless applicable law or an express written agreement provides otherwise. Delays may arise from carriers, customs, weather, public holidays, or events outside our reasonable control. We will contact you if a material delay is known.

Address and customs

You are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address or an uncollected parcel may be charged where lawful. International customers are responsible for import duties, taxes, and customs charges unless checkout states otherwise.

Tracking, loss, and damage

Tracking is provided when available. If a parcel is late, lost, damaged, or incomplete, contact us promptly at lunalabs3d@gmail.com or +356 7771 8303 with your order number. Keep damaged goods and packaging while the carrier investigation is completed. Your mandatory consumer rights are unaffected.

Collection

Local collection is available only when offered at checkout or agreed in writing. Wait for confirmation before travelling.